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All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.


Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase.  If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.  Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.


Refund/Return Policy

Items are entitled to be refunded or returned based on product damage or failure to perform as designed.  If an item is damaged during shipping, a replacement item will be sent free of charge.  If an item fails to perform as designed, a written explanation is needed before the item may be considered for a refund.   Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.



An item may be cancelled up until payment has been processed.  Once payment has been processed, the buyer is responsible for payment.



Any complaints about items or sellers may be sent to our support team or via mail:

Mooty Entertainment, LLC

2931 Magnolia Hill Ct.

Dallas, TX. 75201


There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.



The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.






Thank you for visiting and shopping at The following are the terms and conditions that constitute our Shipping policy.


Shipment processing time:  All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in ground shipping transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping and Handling rates:  Mooty Entertainment offers a one-time flat ground UPS shipping rate of $10.00


Delivery delays can occasionally occur.


Playback Frames ships to addresses within the U.S., U.S. Territories.  We do not ship to PO BOXES within the United States.


Damages:  Mooty Entertainment is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

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